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Do you have suggestions for any Queensland Government services including permits, licences or documents that should be available on-line?

over 5 years ago

Consultation has concluded

  • nalex15 over 5 years ago
    All forms should be available and all forms should be tested regularly, if they are available online they should be useable by their target audience. LAFHAS relies on speed my connection must not get as I was told to download it print it and fill it out. This is a form for isolated families, if you can't make it work at speeds endured by these families then at least take out the colour so as not to waste our ink when we have to print them out.
  • Bernie over 5 years ago
    Through the now common process of accessing on-line commercial services such as booking an airline ticket, a seat at the theatre, hotel or holiday accommodation or buying products online the public is forming the expectation that transactions via online services of all kinds should be completed immediately at the time of online interaction. Sooner or later the public will demand that this be the case as it is either personally frustrating for the individual or the delay is financially damaging to the business community to continue with the current outmoded service models.Obviously each government permit is different and ranges in complexity e.g. applying for a dog licence is a far simpler process than applying for a licence to be a Security Guard but there are ways of granting low risk or providing temporary or conditional permits/licences immediately at the time of application/ on-line interaction. One way that this can be achieved is to vet the input of information electronically at the time of interaction to ensure that the information is complete and as accurate as possible. Take booking an airline seat as an example, the validation of data happens at each stage of the process using input wizards to guide people through the process. This example includes steps such as: Seat availability - you can’t book a seat that doesn’t exist on that plane or has already allocated to another passenger. Validation of street addresses - Australia Post’s delivery database can validate if there is no “Elgin Street” in the suburb of “Alderley” then it rejects (or at least questions) the input for correction at the time of entry. Credit card verification - if the card number does not have sufficient numbers entered or fails a check digit test it is rejected at the time of entry.Payment authorization - if the bank says there is not enough credit on the card then it is rejected immediately.There is nothing staggeringly new in what I am saying and to be fair most agencies do appreciate this, after all, the public service staff book airlines and buy products on-line too, and most agencies are slowly moving to an on-line service to the public. However in my experience most agencies miss the commercial cleverness of the online experience of airlines and buying products. For most agencies, going on-line is simply a matter of publishing their blank, one size fits all forms online and allowing the public to download them at their offices or homes 24 hours a day, seven days a week. This is a good start but generally it is taking far too long to take the next evolutionary step of working through the approval process during the online interaction with the public to provide an immediate result i.e. a decision. The government (again generally speaking) is not seizing the opportunity to verify and to complete as much of the approval process as possible at the time of online application. It is this aspect which can significantly reduce the back office processes within the agency and save time, money (in extra staff manually re-inputting data and shuffling through the manual approval process) and frustration on the part of the public who can’t understand why simple permits/approvals can’t be granted immediately if they have provided all of the necessary information. Is it really that complex or is it that the government is too risk-averse to take the next step?Clearly the process of what I would call the “commercializing” of the online government process will need political support to modify the supporting legislation to include new statuses for Permits/Licences/Certificates/Approvals such as “Interim” or “Conditional” online approvals e.g. Approved, but conditional upon supply of appropriate documents within a set timeframe e.g. a verified copy of passport or ASIC report within four days. Alternatively an Approval granted to be effective within 14 days, allowing the agency sufficient time to retract the approval if the required information is not received or the applicant fails a cross reference check that was unable to be done at the time of the online application. The political influencers will also need to intervene to break down the over protective privacy laws that prevent data being shared between departments. For me personally the government is one entity; if I have provided my personal information to any Queensland Government department then to me they have it and they’re welcome to use it whenever I interact with them for whatever purpose. If I’ve applied for and provided my personal information for say a drivers licence then I personally have no issue with another part of the entity accessing that data to facilitate online services that saves me time and expense. Banks, finance and telecommunications companies cross reference customer data daily and provide your, often far more intimate, data to credit and marketing companies on a regular basis.The source of greatest accuracy and completeness of data lies with the applicant. If the agencies can focus their online processes to collect as much of the information as possible and importantly, verify and enable correction at the time, this will provide a path of least resistance to completion of an Approval/Permit/Certificate/ Approval . It will provide time and cost savings and also improve the general efficiency and public perception of government services. - 0438 705 988 - Bernie Fitzsimon, Managing Director, Lighthouse – Regulatory and Compliance Advisors
    • wwwalker over 5 years ago
      So many lazy Websites have PDF downloads for forms that then have to be printed off, filled in, scanned and emailed back instead of having an online Website that allows the customer to enter the data online with encryption. The only one I know that allows this is which supplies a PDF which requires Adobe Acrobat Pro to fill in (expensive) or the online form to be filled in after logging in.As an example of poor digital form handling, the Premiers Open Data Award entry form was a PDF that required Adobe Acrobat Pro which I could not afford and would not print off completely as it was forcing people to be digital. Word file was not printable as it had been locked. I had to print a blank PDF form and then hand enter the data in pen and print and attach the detailed entry field on a separate piece of paper to the blank spot on the form and scan the page as a whole. I then inserted the scans into a Word file and generated a PDF so I could send it back. This was a long circuitous way. Instead a simple online system could have setup with login.The movie attachment was OK as it was a Web service on the Internet where I pointed to a file in my PC and uploaded it but otherwise it was quite hard to deal with the Premiers Dept as it had so many regulations on format of movie and the PDF and Word form was so hard to fill out and return.This whole mess of what technology is used for what purpose needs to be sorted out less bungling will occur to slow the works down as it seems to be at present.At least the Premier allowed the Open Data portal to deliver information in a simple CSV format at which uses CKAN open source portal data - - to publish the data seamlessly instead of making a clerk enter the data which would have slowed things down as there was no budget given the Premiers Dept to deliver the open data initiative instead of giving them an incentive to do it to smooth their internal systems and refactor their software to make it more agile and productive.Premiers Dept needs to put some budget towards Departments exporting open data for developers to use or Departments sit on data till they can fit it into their normal processes which can take months e.g. QPAC RSS feed with useful entries like dates and times instead of only general marketing information. I needed this format to be improved but instead I have to screen scrape or manually enter data that should be automated via an API key or RSS feed with decent structure for integrating with events data for an events mobile application like mine which I wrote using Translink journey planner Web service.Translink open data showcase was the most productive strategy the Queensland Govt showed back in August 2013 which I attended. With Microsoft supplying business canvas and prototyping training afterwards, I was able to deliver a complete mobile and Web application for Translink Web services in time for the Premier Open Data Awards entry.This showed how teamwork between Microsoft, Queensland Government and small Web developers like myself can be quite productive.All sides need to listen to each other.A Google Group for Translink was opened up and developers who were registered with Translink were able to ask about data inconsistencies and bugs in the system which were usually remedied quite quickly and helped me to fix my own system and get it going e.g. authentication using a REST service.This is all jargon but for developers this is standard and because the Queensland Government Premier is an engineer he understands specifications and got his staff to deliver data that was compatible to 3rd party developers.The Premiers Open Data Awards on 3/12/13 at QUT Cube were very impressive e.g. Business Bus Windows Phone application and Train and AgriHub Web portal using agriculture open data to plan agriculture better.This shows that opening up data and allowing third party developers to collaborate with Queensland Government live feeds or static data is very poweful for Google mashups and integration of journey planning into everyday life through intelligent applications that reduce traffic congestion and make more sales for the economy making Queensland grow or produce more on the farm.This is the only initiative that I have found that works.If there are tendering panels, I cannot afford to raise the $5M worth of public liability.Opening up data and giving the risk back to the developer makes the system more equitable and should be pursued.Many government systems need to be opened up to third party developers and not shunned like Transport and Main Roads do to maintain control over their assets.
  • wwwalker over 5 years ago
    Insert medical information in smartchip on drivers licence so ambulances can read it and administer right drug. This should be optional but not banned due to civil libertarians blocking it.
  • cnd over 5 years ago
    Lots already are of course, but the obvious answer to this question is.... "all of them" ?Seriously though: can you think of any permits, licences or documents that should *not* be available online?