Do you agree with the consultation feedback received?
Please read the Consultation Summary Report
located on the document library right of the screen.
A review of submissions received during the public
consultation phase found that there is general support for the draft strategy’s
vision, strategic objectives, focus areas, desired outcomes and action
Key overall themes identified
from the consultation feedback include:
- Access to adequate broadband and mobile
communications infrastructure (and services) identified as a key reason why
people, businesses and communities do not engage more in the digital economy –
and seen as a critical element needing to be addressed in the final Strategy to
- Need for Queensland Government agencies and the
final Strategy to be customer-centric by placing people and customers first,
and involving Queenslanders in shaping and implementation of programs,
activities and initiatives.
Particular care and caution is required when using the term “digital
first” as this may be interpreted to mean digital-only. Queenslanders want to
access government services through their channel of choice.
- Low levels of digital literacy (knowledge and
skills) is seen as a major barrier and reason for people and businesses not
engaging more in the digital economy.
Other barriers identified include poor or no access to reliable digital
services and infrastructure, lack of confidence in using digital technologies,
and limited digital skills within the overall Queensland small business workforce.
- Need to highlight and showcase areas of
excellence and digital enablement that was occurring in Queensland and its
regions – to build a prospectus to attract new investment as well as lead the
way and provide exemplars to other regional Queenslanders and small businesses.
- Queensland and its regions need to use digital
technologies as an enabler and tool to sustain Queensland’s local and regional
communities in an increasing borderless (global) marketplace.
- Need to leverage off existing digital initiatives/services
being delivered by other jurisdictions and stakeholders.
Consultation has concluded