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Digital Services for Queenslanders

over 5 years ago

As the digital economy progresses and evolves more services are being offered online. Is this a good thing for the community?

Consultation has concluded

  • JessicaLilly over 5 years ago
    If services are online they become equitable in general. Regions will get the same service as metro areas.
    • Vicky2 over 5 years ago
      Yes, that is if we have the equal access to broadband which atm in our regional part of QLD is pretty average. Sadly the NBN which was meant to address this is now on hold, pending review. A Digital Economy Strategy will be ineffective if our broadband quality is sub average. But to answer the original question yes govt servics online is fantastic, saves us waiting in lines, makes payment efficient and possibly allows for a more democratic participation in the government.
      • wwwalker over 5 years ago
        Going back to copper is a retrograde step. Instead fibre, wireless and satellite should have been used. There will be differences in speed depending on where the user is so delivery will not be uniform as would have happened if the Federal Government under Tony Abbott had not tried to cut corners by using copper and dropping the speed from 100Mbit/sec to 25Mbit/sec maximum.Broadband is not just for copying videos illegally, it is for education, health and cloud services like ecommerce, bookkeeping, banking, computer backups and disaster recovery, remote support, call centres over VoIP.The public seems to think only of video but there are many more intelligent uses of the broadband - NBN, 3G, satellite - than just entertainment.It will remove the imbalance between country and city and shift jobs to where there are tech savvy companies.If there are no sales locally, the sales can be from somewhere else in Australia or overseas.Digital products like eBooks, training, backup, bookkeeping and government service delivery will easily be delivered.It is a small investment for long-term gains.Queensland has lousy IT infrastructure and it needs to fix the blackspots so that there are good line speeds for business and government - ranging from 25-100Mbit/sec.With the IT rollout, there needs to be quality project management like agile methodology and online collaboration such as Atlassian's Confluence and Jira and many open source communities on github.com.A whole brigade of open source developers are using Premiers Open Data Award and open data on data.qld.gov.au to create innovative mobile and Web applications.I wrote a simple event/food router using Translink Web services which I registered for free to use.My app can get an address's latitude and longitude and then do a journey planner lookup using a Web service call in PHP and then display a polyline map of the route and the leg by leg route for each travel option. This enables people to get to events on time or if a tourist to add more things to do and encourage the economy by connecting people and events and food outlets.This is a simple use of infrastructure and Government data to open up opportunities for data and applications on a level playing field of anyone in the world being able to innovate on government data.This should be encourage and not held back.
    • nalex15 over 5 years ago
      Only if they have equal speed, data allowances and cost of packages.
  • wwwalker over 5 years ago
    Queensland Government payroll services should be a cloud service and the system should be rewritten from the ground up so no legacy systems lead to cost blowouts like in Health.Information management principles need to be adhered to so Departments and tiers of government interact with each other better e.g. ABN linking a company record in Dept of Justice and Attorney-General and ASIC to clamp down on small business fraud.The Queensland Government should collaborate with third party developers using Atlassian Jira or Bugzilla bug tracking and use standards like CKAN (www.ckan.org) for opening up data:https://www.atlassian.com/software/jirahttp://www.bugzilla.org/Adequate encryption could be added similar to ecommerce standards like PCI on credit card transactions:http://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_StandardDeveloping the system in an agile methodology would create much more confidence instead of waterfall method where one problem will snowball into another till the project dies with recriminations:http://agilemanifesto.org/Transparency in systems design using Premier's ICT Dashboard is a very good move. Milestones and benchmarks needs to be published for all ICT professionals to see on the Web so they can integrate with confidence with the Queensland Government systems to extend and improve the system using Web services technology.
  • wwwalker over 5 years ago
    To do with legal deposit by publishers of books to State Library of Queensland, eBooks need to be easy to integrate into the State Library of Queensland catalogue. SLQ has thousands of eBooks in EPUB format no-one can view as the system is incapable of accessing it. Currently they only accept PDF and Word which basically gives the reader free rein on the data with no money going to the publisher. The SLQ could have an ecommerce site where funds came through to publishers when an eBook was purchased to be read or integrate their catalogue with a 3rd party eBook service so the client could find the book on the catalogue and buy it on the Web if they wanted to take it away. Currently I have had no luck with the SLQ modernising and they ruined an EPUB of a book I produced using MediaWiki EPUB extension by converting it to PDF to fit in their system. They would not even let me see the ruined PDF.All it needs is a software driver written or connection socket setup between the catalogue system and the data file in EPUB format so that the system can parse the data. Instead the SLQ makes it so hard that paper publishing looks easier and we are back in the Dark Ages again. I contacted Ian Walker MP and he just stuffed me round and made me look like I was a NSW interloper because my company operations are in NSW whereas my publishing operations are in Queensland. National Library of Australia in Canberra are setting up a digital library system with optional legal deposit but has very strong protection rules in place so not even one page can be copied digitally by the reader to take away. SLQ should allow say 1 or 2 pages to be copied to a memory stick at the library if the client wants to research a book.Google Books has thousands of eBooks in its catalogue allowing easy searching and research for out of print books. This area needs fixing and not sweeping under the carpet. Librarians tend to be very technology averse but I am a software engineer and librarian (cybrarian) and this area needs fixing and not ignoring like it currently is to maintain the status quo.One way round this is to produce a PDF but that book is then either only readable at the SLQ or only the metadata is displayed (catalogue entry) and no content or the data is frozen till a permit is given to access it which makes it too cumbersome. The publisher makes no money by giving the SLQ or NLA access to the book in PDF or EPUB or Word as there is no digital rights management (DRM).Redland City Library allow users to download ebooks by paying the publisher a fee and using digital rights management from Adobe only on Windows and Mac. This is too restrictive. eBook readers with DRM need to be cross platform in Java so they run on anything that has Java - PC, laptop, tablet, smartphone.Educate the librarians or get software engineers to work with them and break this impasse between librarians and software engineers. It seems impossible but it would open up a new world for publishers via the SLQ and also allow SLQ to add so many more new books into their catalogue that are only eBooks, mostly self-published.
  • carterd over 5 years ago
    I feel that not enough emphasis is addressed to the public on Internet Security.A. Most Wi- Fi device, and some desktop computer users don't understand how vulnerable they are, if not protected by Firewalls and Encryption Coding.Users need to be more Security Savvy or enlist the help of an expert, to safeguard their internet use;especially online banking away from home, using Internet Cafes, etc.B. Fibre to the node optical systems should be useful for most users, and years ahead of fibre to the home.
  • Mark Paddenburg over 5 years ago
    With greater consumer choice, opportunity to keep talent local (as you have ability to start up an online business locally), new business models, greater connectivity - I think the benefits of the digital economy are a good thing for the community. They certainly have been for the rapidly growing digital hub on the Sunshine Coast. Obviously to be competitive, there is some digital infrastructure catch up required.
  • WayneGerard over 5 years ago
    Its a good thing for the community when the cost of service delivery goes down and therefore access / availability increases.Its also a good thing when regional Qlder's get equitable (time, cost, level of service, response time, opportunity, etc) as South East Qld.The requirement is to enable all Qlder's to have equitable access to the internet (speed, cost, bandwidth, infrastructure, etc). This is currently not the case and the NBN under its current plan will not deliver it either.
  • librarylass over 5 years ago
    When everything is working ok, digital services are just great! However, when not working can be catastrophic.