Connie Crookshanks - Round 1, 2019 Champion

Providing digital advantage to the disadvantaged

Located in Brisbane.

Connie Crookshanks is a business development officer for Churches of Christ Housing Services. In her role she discovered how challenging digital exclusion can be for disadvantaged people and she became the driving force behind the organisation’s digital inclusion activities.

Her range of digitally focused initiatives are free to access and often use donated resources. Through the DigiAsk program, Connie and her team work with people experiencing homelessness, those at risk of homelessness and people living in social housing.

She delivers volunteer programs to ensure no one, regardless of their personal circumstances,

Providing digital advantage to the disadvantaged

Located in Brisbane.

Connie Crookshanks is a business development officer for Churches of Christ Housing Services. In her role she discovered how challenging digital exclusion can be for disadvantaged people and she became the driving force behind the organisation’s digital inclusion activities.

Her range of digitally focused initiatives are free to access and often use donated resources. Through the DigiAsk program, Connie and her team work with people experiencing homelessness, those at risk of homelessness and people living in social housing.

She delivers volunteer programs to ensure no one, regardless of their personal circumstances, misses out on the benefits of today’s digital world and works to empower and enable individuals to build ability and confidence.

The DigiAsk Team aims to deliver a service that is inclusive and addresses social exclusion issues impacted by a lack of digital access. It offers digital assistance at onsite community centres or social housing complexes. Using a mobile office, called DigiVan, the team provides an outreach service to people who are experiencing homelessness or are at risk of homelessness. The DigiVan can be found at locations across Brisbane such as parks, social housing complexes and community centres.

Connie helps people to create and access email addresses, scan documents, fill out online forms and charge mobile phones. She provides one-on-one help to Churches of Christ Housing Services’ residents so that they can access government online services, do their banking, pay bills and contact Centrelink. She also travels around assisting seniors to boost skills on their tablets and has a growing internet café stocked with iPads donated by Telstra.

Connie’s activities:

Weekly mentoring for seniors who can borrow donated iPads or bring along their own iPads or tablets and are wanting to be more confident and knowledgeable in their capabilities and functions. It is also designed for seniors who are thinking of purchasing a digital device. Assistance is offered on the use of applicable apps, how to FaceTime or Skype so they can stay in touch with family around the globe, and staying safe online when banking. The world of entertainment that can be found on their device, such as games and movies is also a popular topic.

Weekly mobile mentoring using the Churches of Christ mobile office, the coordination of a team of volunteers who offer advice, management of donated devices, and the charging of phones and provision of internet access.

Quarterly sessions are provided to individuals for one-on-one assistance to navigate government websites such as MyGov and Centrelink, as well as using banking websites.


Connie is nominated by Churches of Christ in Queensland